Who looks after your information
Wild pulse Adventure is responsible for deciding how information collected through this website is used. Our travel business operates in Tanzania.
P.O. Box 12169 Dar es SalaamFor privacy matters, email info@wildpulsetours.com, call +255 655 183 855 or use the request form below.
What we collect
- Enquiries: your name and email, plus any phone number, country, travel dates, party size, budget, interests, accommodation preferences and message you choose to provide.
- Travel-party planning: adult and child counts and optional ages, where supplied. Please share another person's information only when you are authorised to do so. A parent or guardian should handle information about children.
- Contact and privacy requests: your contact details, the request itself and the records needed to handle it.
- Accounts: your name, email, assigned account role and a securely hashed password if you register. A profile can also hold an optional phone number; older account records may contain previously supplied gender information. You can make a journey enquiry without creating an account.
- Website security: session identifiers and technical information needed to operate and protect the website. Hosting logs may record IP addresses, device/browser information, request times and requested pages.
These initial forms do not ask for payment-card details, passport copies or medical information. Please do not include them in free-text messages. If a later travel arrangement needs sensitive information, ask us to agree an appropriate collection method and explain its purpose and legal basis first.
Why we use it
| Purpose | Basis where GDPR applies |
|---|---|
| Answer your enquiry, prepare a proposal and arrange requested travel services. | Steps you request before a contract, and performance of an agreed contract. |
| Create and maintain an account you choose to open. | Provision of the account service you request, with legitimate interests for its security. |
| Keep the website secure, prevent misuse and manage business correspondence. | Our legitimate interests in running a secure travel service, balanced against your rights. |
| Meet applicable accounting, regulatory or legal obligations. | The relevant legal obligation. |
| Handle privacy requests and demonstrate how they were addressed. | Applicable data-protection obligations and our legitimate interest in accountability. |
Optional information helps us personalise a proposal; you may leave optional fields blank. We need a contact channel to reply. Submitting an enquiry does not subscribe you to marketing. We do not make decisions with legal or similarly significant effects about you solely through automated processing.
Where a separate activity relies on consent, we explain the choice when asking. You may withdraw that consent for future processing; withdrawal does not affect processing that was lawful before it. Consent is not a condition for activities that use another lawful basis.
Who may receive it and where
Authorised team members handle your enquiry. Website hosting, technical support and email-delivery services process information needed to operate the service. Staff notification emails direct our team to the protected dashboard and omit your enquiry's contents.
If you proceed with travel arrangements, relevant information may need to be provided to the accommodation, transport, guides or other suppliers involved in your itinerary. We limit it to what that arrangement needs. We may also disclose information when a lawful obligation requires it.
Our team operates in Tanzania, outside the European Economic Area and the UK. A service provider may process information in another country. Where a disclosure is a restricted international transfer under applicable law, it needs an applicable transfer mechanism, such as an adequacy decision or appropriate contractual safeguards. You can ask us about the recipients, countries and safeguards relevant to your enquiry and request a copy of applicable safeguards.
Service-provider information
Domain registration: OrangeHost (https://www.orangehost.com/). Website server: Ganako (https://ganako.com/). Processing countries, business email services and applicable transfer safeguards are being confirmed. Contact our privacy team for the arrangements relevant to your enquiry.
WhatsApp, email applications and external travel-platform links take you to services with their own privacy notices. No WhatsApp conversation is started automatically by visiting our website.
How long information is kept
- Account information is kept while the account is maintained. You can close your account or ask about erasure; separate travel, correspondence or legal records are assessed under their own purposes and retention criteria.
- Unbooked or cancelled journey enquiries are due for a retention review after 12 months without an update. A future trip, ongoing discussion, legal requirement or a documented need can justify keeping a record longer.
- General contact messages are due for review 12 months after receipt.
- Closed privacy-request records are due for review 24 months after closure, taking account of accountability and any legal requirements.
Reviews assess deletion or anonymisation when information is no longer necessary. Confirmed travel, accounting and dispute records may need a different period based on the applicable obligation or claim. Erasure requests are assessed separately and do not have to wait for a scheduled review.
Copies in hosting logs, email systems and backups have their own retention cycles. They must be considered when responding to a deletion request; ask us for the arrangements relevant to your information.
How the website protects enquiries
- Protected website connections and browser security protections.
- Staff-only access to enquiry and contact-message administration.
- Private enquiry links that expire, with access checks before details are displayed.
- Identity checks before staff prepare a personal-data copy.
- Encrypted storage for requests submitted through the privacy-request form below.
- Limits on repeated form submissions and protections against unauthorised form requests.
Keep private enquiry links to yourself. If you think your information or a private link has been exposed, contact our privacy email promptly so we can investigate.
Your rights
Where EU/EEA or UK data-protection law applies, you can ask to access your personal information, correct inaccurate information, request erasure, restrict processing, object to processing based on legitimate interests, or receive a portable copy where the legal conditions apply. Some rights have exceptions; if we cannot meet a request, we explain why. You may object to direct marketing at any time.
You can use the form below or email us without opening an account or paying a fee in ordinary cases. We may ask for proportionate information to verify identity or authority to act for someone else. Please do not upload identity documents with your initial request.
We aim to respond without undue delay and, where GDPR applies, within one calendar month. If a permitted extension is needed because of complexity or the number of requests, we explain it within that first month; an extension can be up to two additional months.
You may complain to the data-protection authority in the EU/EEA country where you live or work, or where an alleged infringement occurred, and to the UK Information Commissioner's Office where relevant. See the European supervisory authorities directory. Contacting us first is welcome but is not a requirement for making a complaint.
Cookies and changes to this notice
Read our cookies and website-preferences information. These website pages use no optional advertising or analytics tags. The optional Google reviews component loads only when you choose “Load Google reviews”. This connects your browser to Google and shares your IP address, browser information and website origin; Google may use cookies or storage to provide its service. See your Google reviews choices and Google's privacy policy. We do not store Google review text. A future introduction of other optional tracking would require an appropriate choice before it runs.
We update this notice when our collection or use changes. Check the date above; where a material change requires additional information or a new choice, that must be provided at the relevant time.